Troubleshooting
I can’t sign in
Section titled “I can’t sign in”- Right number? OTP goes to the cell you signed up with. Try again with the number on file.
- No SMS? SA networks sometimes delay OTPs by a minute or two. Wait, then tap Resend code.
- Locked out? Try email OTP instead (if you signed up with an email). Or ask another owner / operator on your yard to invite you again.
A driver can’t see today’s jobs
Section titled “A driver can’t see today’s jobs”- Check Setup → Drivers — is the driver active?
- Check Dispatch — are jobs actually assigned to that driver for today?
- Did the driver’s cell number change? Update it in Drivers → edit.
An invoice didn’t generate
Section titled “An invoice didn’t generate”Invoices auto-draft when a job is marked complete. Check:
- Is the job complete (green tick on dispatch)?
- Open the job — does it show a customer? Jobs without a customer don’t generate invoices.
A PayFast payment didn’t reflect
Section titled “A PayFast payment didn’t reflect”PayFast sends us an “ITN” (notification) when a payment clears. If you see the payment in PayFast but not in SkipDrop:
- Wait 60 seconds — sometimes the network is slow.
- Open the invoice → tap Sync from PayFast. SkipDrop pulls the latest status.
- Still nothing? Contact support with the PayFast m_payment_id (visible on the invoice).
My customers can’t book online
Section titled “My customers can’t book online”- Setup → Your store — is Accept online bookings on?
- Are there bookable skip types? (At least one type must be ticked as available online.)
- Is your yard inside working hours? Online bookings outside hours are queued for the next morning.
Something else is broken
Section titled “Something else is broken”Tap Help in the dashboard footer. SkipDrop ships your session details to support automatically (no passwords, no personal data), so we can see what happened without you having to explain.